Frequently Asked Questions
Everything you need to know about our luxury collections and services.
Are the diamonds and gemstones used in your jewelry authentic?
Yes, every piece at ECI Jewelers is crafted with 100% authentic diamonds and high-quality gemstones. Most of our high-value items come with a certificate of authenticity from reputable labs like GIA or IGI.
How long does shipping take for online orders?
We offer insured shipping on all orders. Standard processing takes 1-3 business days, while delivery typically takes 3-5 business days depending on your location. Signature is required upon delivery for security.
What is your return and exchange policy?
We offer a 14-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned.
Do you offer financing options for larger purchases?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for instant approval.
Can I get my jewelry resized or customized?
Absolutely. We provide professional resizing services for rings and offer full customization for those looking to create a unique piece. Contact our concierge team to start your custom design journey.
How should I care for and clean my jewelry?
To maintain brilliance, we recommend cleaning your jewelry with a soft brush and mild soapy water. Avoid wearing your pieces while swimming or using harsh chemicals, and store them in a lined jewelry box.